Opportunity Information: Apply for DOS NBO PCO FY21 001
The Kenya Community Grant Initiative - Routine Data Collection and Provider Feedback is a U.S. Department of State (U.S. Mission to Kenya) PEPFAR-funded grant opportunity designed to strengthen community-led monitoring of HIV service quality at PEPFAR-supported health facilities in Kenya. The focus of this particular solicitation is Component 2 of a broader Community Grant Initiative (CGI), which aims to routinely gather direct, site-level feedback from both patients and clinical staff about their experiences accessing and delivering HIV-related services. The overall intent is to ensure that real-world client and provider perspectives are consistently captured, analyzed, and used alongside other existing performance and quality data so that decision-makers can identify service barriers, improve quality, and accelerate progress toward epidemic control.
CGI is structured around three connected components. Component 1 supports the formation of a CGI Coordination Mechanism made up of major stakeholders, including civil society organizations, the Government of Kenya, county HIV teams and national technical bodies (such as NASCOP), other partners, and PEPFAR. This group is expected to meet monthly and review the feedback collected through CGI together with other routine monitoring and quality sources like data quality assessments, site quality assessments, MER results, and SIMS findings. The goal of these meetings is to interpret what the data is saying about what helps or prevents people from getting care, with a strong emphasis on the client viewpoint within facilities and communities. Component 2, which is the subject of this grant, funds local CSOs to conduct the actual collection of patient and provider feedback at PEPFAR sites, using questions and observation areas that are agreed upon through the coordination mechanism. Component 3 supports the creation of a sustainable, web-based data platform that can aggregate and visualize the feedback in near real time, combining customer satisfaction-style inputs with other data streams, while aligning with Kenya National Bureau of Statistics standards and U.S. Government expectations for data quality and interoperability. This platform element also includes capacity building so CSOs can meet quality requirements for citizen-generated data.
Under Component 2, grantees are expected to implement routine, structured data collection at the facility level in selected counties, capturing both scaled responses (for example, rating-type questions) and open-ended responses that allow clients and providers to explain issues in their own words. The program emphasizes that this is not a one-time survey; it is meant to be scheduled and repeated so trends and persistent issues can be tracked over time. CSOs are expected to work with locally based organizations or individuals to set up practical collection schedules and processes that function across both public and private facilities within the assigned county. A key requirement is that all information must be entered into an anonymized data system, protecting respondents while still producing usable, actionable intelligence.
In addition to collecting routine feedback, the funded CSO(s) must complete an observational assessment of sites in the three pilot counties and share the assessment results with the CGI Coordination Mechanism. In practice, this means the grantee is not only gathering perceptions through interviews or surveys, but also documenting observable service-delivery conditions at facilities, then ensuring those findings are communicated into the monthly coordination structure where they can inform joint problem-solving and program adjustments.
Geographically, the opportunity targets three proposed counties: Makueni, Kilifi, and Homabay. These counties represent different program contexts described as evolved, scale-up, and reboot, indicating that the grant is intended to function across varying levels of program maturity and performance, and to surface county- and facility-specific factors affecting service quality. The collected data is meant to be useful internally for PEPFAR and stakeholders for decision-making, while also being made publicly available through the platform, reinforcing transparency and accountability.
Administratively, the opportunity is a grant (Funding Instrument Type: Grant) in the health sector, issued under Funding Opportunity Number DOS NBO PCO FY21 001. The award ceiling is $400,000, with an expectation of up to four awards. The opportunity was created on December 3, 2020, with an original closing date of January 1, 2021. Eligible applicants are listed broadly as "Others" with additional eligibility details referenced in the full announcement, but the narrative makes clear that the primary intended implementers are local civil society organizations capable of carrying out routine facility-level data collection, working with local partners, and complying with data quality, anonymization, and reporting expectations.
Overall, this grant opportunity is centered on turning patient and provider experience into routinely collected, high-quality data that can be combined with existing monitoring systems, discussed monthly by a multi-stakeholder coordination body, and translated into practical improvements in HIV service delivery across selected Kenyan counties.Apply for DOS NBO PCO FY21 001
- The Department of State, U.S. Mission to Kenya in the health sector is offering a public funding opportunity titled "Kenya Community Grant Initiative-Routine Data Collection and Provider feedback" and is now available to receive applicants.
- Interested and eligible applicants and submit their applications by referencing the CFDA number(s): 19.029.
- This funding opportunity was created on Dec 03, 2020.
- Applicants must submit their applications by Jan 01, 2021. (Agency may still review applications by suitable applicants for the remaining/unused allocated funding in 2026.)
- Each selected applicant is eligible to receive up to $400,000.00 in funding.
- The number of recipients for this funding is limited to 4 candidate(s).
- Eligible applicants include: Others (see text field entitled Additional Information on Eligibility for clarification).
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Frequently Asked Questions (FAQs)
What is the Kenya Community Grant Initiative - Routine Data Collection and Provider Feedback grant?
It is a U.S. Department of State (U.S. Mission to Kenya) PEPFAR-funded grant opportunity focused on strengthening community-led monitoring of HIV service quality at PEPFAR-supported health facilities in Kenya. The grant supports routine collection of site-level feedback from patients and clinical staff so decision-makers can identify barriers to care, improve service quality, and accelerate progress toward HIV epidemic control.
Which part of the Community Grant Initiative (CGI) does this solicitation fund?
This solicitation focuses on CGI Component 2. Component 2 funds local civil society organizations (CSOs) to conduct the actual routine collection of patient and provider feedback at PEPFAR-supported sites, using questions and observation areas agreed through a multi-stakeholder coordination mechanism.
What are the three CGI components and how do they connect?
CGI is structured around three connected components:
- Component 1: Establishes a CGI Coordination Mechanism of major stakeholders (civil society, Government of Kenya, county HIV teams, national technical bodies such as NASCOP, other partners, and PEPFAR). The group meets monthly to review CGI feedback alongside other monitoring and quality data sources.
- Component 2: Funds CSOs to routinely collect patient and provider feedback at facilities and to complete observational site assessments in the pilot counties, sharing results with the Coordination Mechanism.
- Component 3: Supports a sustainable web-based data platform to aggregate and visualize feedback in near real time, align with Kenya National Bureau of Statistics standards, and meet U.S. Government expectations for data quality and interoperability, including capacity building so CSOs can meet citizen-generated data quality requirements.
What is the main purpose of collecting routine patient and provider feedback?
The purpose is to consistently capture real-world client and provider perspectives, analyze them, and use them alongside existing performance and quality data so stakeholders can identify service barriers, improve quality, and strengthen HIV service delivery at PEPFAR-supported facilities.
Is this a one-time survey or an ongoing activity?
It is explicitly designed as routine, scheduled, and repeated data collection rather than a one-time survey. The intent is to track trends and persistent issues over time.
What types of feedback are grantees expected to collect?
Grantees are expected to collect structured facility-level feedback from both patients and providers, including:
- Scaled responses (for example, rating-type questions)
- Open-ended responses that allow clients and providers to describe issues in their own words
Who determines the questions and observation areas used for data collection?
The questions and observation areas are expected to be agreed upon through the CGI Coordination Mechanism (Component 1), and Component 2 implementers then use those agreed items during facility-level data collection.
What is meant by an observational assessment under Component 2?
In addition to gathering perceptions through interviews or surveys, the funded CSO(s) must document observable service-delivery conditions at facilities in the three pilot counties and share those assessment results with the CGI Coordination Mechanism.
How often does the CGI Coordination Mechanism meet, and what do they review?
The Coordination Mechanism is expected to meet monthly. During these meetings, members review CGI feedback together with other routine monitoring and quality sources such as data quality assessments, site quality assessments, MER results, and SIMS findings, with a strong emphasis on interpreting what the data shows about barriers and enablers to care from the client viewpoint.
Which counties are targeted by this opportunity?
The solicitation targets three proposed counties: Makueni, Kilifi, and Homabay.
Why are these three counties included?
The three counties represent different program contexts described as evolved, scale-up, and reboot. The intention is for the grant to operate across varying levels of program maturity and performance and surface county- and facility-specific factors that affect service quality.
Are both public and private health facilities included?
Yes. Component 2 expects data collection processes that function across both public and private facilities within the assigned county, in collaboration with locally based organizations or individuals.
What are the data privacy and confidentiality expectations?
A key requirement is that all collected information must be entered into an anonymized data system. The goal is to protect respondents while still producing usable, actionable information for decision-making.
How will the collected feedback be used?
The feedback is meant to be combined with other existing performance and quality data, discussed in monthly multi-stakeholder meetings, and translated into joint problem-solving and program adjustments to improve HIV service delivery.
Will any of the data be publicly available?
Yes. The collected data is intended to support internal decision-making for PEPFAR and stakeholders, and it is also described as being made publicly available through the web-based platform to reinforce transparency and accountability.
What kind of platform supports this work?
Component 3 supports a sustainable, web-based platform to aggregate and visualize feedback in near real time, combining customer satisfaction-style inputs with other data streams, while aligning with Kenya National Bureau of Statistics standards and U.S. Government expectations for data quality and interoperability.
Who is the funder and what is the funding source?
The opportunity is funded by PEPFAR and issued by the U.S. Department of State (U.S. Mission to Kenya).
What is the Funding Opportunity Number (FON)?
The Funding Opportunity Number is DOS NBO PCO FY21 001.
What is the funding instrument type?
The funding instrument type is a Grant.
What is the award ceiling and how many awards are expected?
The award ceiling is $400,000, and the opportunity notes an expectation of up to four awards.
When was the opportunity created and what were the posted closing details?
The opportunity was created on December 3, 2020, with an original closing date of January 1, 2021.
Who is eligible to apply based on the information provided?
Eligible applicants are listed broadly as "Others" (with additional eligibility details referenced in the full announcement). The narrative indicates the primary intended implementers are local civil society organizations capable of conducting routine facility-level data collection, working with local partners, and meeting data quality, anonymization, and reporting expectations.
What are the core implementation expectations for Component 2 grantees?
Based on the description, Component 2 grantees are expected to:
- Implement routine, structured facility-level feedback collection from patients and providers in selected counties
- Collect both scaled and open-ended responses
- Establish practical schedules and processes using local organizations or individuals
- Operate across public and private facilities within the assigned county
- Enter all collected information into an anonymized data system
- Complete an observational assessment of sites in the three pilot counties
- Share feedback and observational findings with the CGI Coordination Mechanism for monthly review and action
How does this grant relate to other monitoring and quality data sources?
The CGI feedback is designed to be reviewed alongside existing monitoring and quality sources, including data quality assessments, site quality assessments, MER results, and SIMS findings, so that client and provider experience is interpreted together with other program evidence.
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